Stephen Kenney avatar image
Stephen Kenney asked mary-community-moderator commented

Agent Crash when incoming call from outside the contact center

We have an agent that when an call comes in from the outside and not part of the max agent contact center it causes the Max Agent to crash. Happens several times a day.

Not sure how to debug this. It does not happen for all agents and there is nothing obviously incorrect with the setup for the agent.

Appreciate any insight.

call handling
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Stephen, please reach out to our Tech Support to resolve this issue. You may submit a ticket at If you experience a problem with the link, let me know.

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