question

Smit Shah avatar image
Smit Shah asked Velmurugan B answered

where do I get the ID for readCallRecording api

I am trying to figure out how to generate test data for the readCallRecording api to be able to create and retrieve this information.

I have left voicemail on the test number, sent sms and made phone calls. But I'm not sure how do I get the recording ID needed for the readCallRecording api.

Thank you in advance.

rest apicall recording
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1 Answer

Velmurugan B avatar image
Velmurugan B answered

Hey Smit

To get the recording you have to record the call automatically or manually, you can refer to the following links to learn how to do that

https://support.ringcentral.com/mvp/phone/call-handling-forwarding/intro-to-call-recording-methods.html https://support.ringcentral.com/article/10665-automatic-call-recording-enable-disable.html

Once the call is recorded you can use the call logs API to get the recording ID and use the recording ID to fetch the recording itself, as shown in the images below, 3325-screenshot-2022-05-04-at-125034-pm.png

3326-screenshot-2022-05-04-at-124851-pm.png

You can also follow this https://medium.com/ringcentral-developers/how-to-get-a-new-call-recording-notification-ee9f2a6e41a0 tutorial by @Phong Vu , though the tutorial addresses a different use case, It has detailed instructions on how to fetch the recordings. please refer to that.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys