David Sutton avatar image
David Sutton asked David Sutton commented

Call Queue Group members ringing to a ring group before voicemail

I have a call queue with dedicated members. When Those members do not answer dedicated calls I want the call to ring to a ring group before going to voicemail but am receiving an error that only 2 simultaneous phones can be added

call handling
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi David, do you mean you want to forward it to another call queue group before voicemail?

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David Sutton avatar image David Sutton mary-community-moderator ♦♦ commented ·

sort of I want to create a ring group in handling and voicemail so each of the members can have slightly different coverage then go to VM if not answered.

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tak-it1 avatar image tak-it1 David Sutton commented ·

If a user is part of a call queue, they cannot be added to a ring group with more than 2 devices set to ring simultaenously. You will either need to have another call queue created that overflows from the original (depending on your version of RC, you may or may not be able to do this), or you will need to abandon using call queues and simply use ring groups altogether.

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