Giovanni Sanchez avatar image
Giovanni Sanchez asked mary-community-moderator commented

On hold calls are dropping/disconnecting


I use RingCentral PBX through Microsoft Teams with integrations on our Yealink MP58 team VOIP phones and when our receptionist answer a call and place callers on hold we are getting reports that the line is disconnecting or being dropped. I wanted to know if anyone has seen this or if this might be a Microsoft teams issue or phone system itself.

I have check our on hold policy in RingCentral as well in Microsoft Teams and there isn't a policy or rule that I can see that is causing this issue but I might not have enough knowledge on where to look

Any help would be greatly appreciated.

hold times
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Giovanni, it seems like no one here has experienced the same issue. Please reach out to Tech Support so they can check it. Submit a case here.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app