question

Giovanni Sanchez avatar image
Giovanni Sanchez asked mary-community-moderator commented

On hold calls are dropping/disconnecting

Hi,

I use RingCentral PBX through Microsoft Teams with integrations on our Yealink MP58 team VOIP phones and when our receptionist answer a call and place callers on hold we are getting reports that the line is disconnecting or being dropped. I wanted to know if anyone has seen this or if this might be a Microsoft teams issue or phone system itself.

I have check our on hold policy in RingCentral as well in Microsoft Teams and there isn't a policy or rule that I can see that is causing this issue but I might not have enough knowledge on where to look


Any help would be greatly appreciated.

hold times
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Hi Giovanni, it seems like no one here has experienced the same issue. Please reach out to Tech Support so they can check it. Submit a case here.

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