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EasyWebinar Team asked mary-community-moderator commented

Text Messages Not Sending

I'm am getting an error message "Message Not Sent" after sending text messages. We have been able to send text previously so this is a new error.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi! Are you experiencing this issue to multiple recipients?

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brian-kleinfall8967 avatar image brian-kleinfall8967 commented ·

Same issue - user saying they have not blocked or marked us as spam. How do we troubleshoot to resolve this issue. This user was once working fine then one day - message not sent errors. All other users work fine - only time we get "message not sent" errors is if someone has turned off their device. Is there a detail log of sms messages showing errors etc?


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mary-community-moderator avatar image mary-community-moderator ♦♦ brian-kleinfall8967 commented ·

Hi @brian-kleinfall, please submit a Support Ticket to investigate the user's issue with SMS.
https://support.ringcentral.com/new-case.html

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