question

Keith Laran avatar image
Keith Laran asked mary-community-moderator answered

HOW TO INCREASE THE LIMIT OF 25 CALLERS WAITING IN MY CALL QUEUES?

Currently, the queues are limited to 25 callers waiting in line for the designated wait time of 15 minutes. I am aware of creating multiple queues to just keep it rolling over 2 queues, but it would be better if we can have more than 25 people waiting just in case it reaches that limit during the busy season?

call queues
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Hi @Keith Laran
Moving this to the user community for better reach since this might not be API specific

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Keith Laran, there is currently no option to increase it. Please submit a feature request at https://ideas.ringcentral.com/.

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