question

Brigitte Berberi-Hill avatar image
Brigitte Berberi-Hill asked mary-community-moderator answered

Fax Settings

Will there be updates to the fax options? There are four notable issues currently:

1. Currently, there is no way to customize a fax cover sheet to include a company logo.

2. There is no way to enter the "To" or "Company Name" field unless they are in my contacts. Even when they are in the contacts, the Company Name field does not populate.

3. The format of the fax number looks like this 11234567891. There is no way to change the formatting to (123) 456-7891. Even though it is formatted nicely in the settings the output looks sloppy.

4. It doesn't matter what default fax cover is selected in the fax settings. You still have to manually pick the fax you want when you go to start a new fax.

fax
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Brigitte Berberi-Hill, have you tried the new option to create a custom fax cover page in the RingCentral app? You can check the KB article below.
https://support.ringcentral.com/article/creating-custom-fax-cover-page.html

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