question

Sam Prescott avatar image
Sam Prescott asked mary-community-moderator commented

Can't Use Extension numbers with make.com for SMS

I am trying to setup an automation using make.com (integromat) between Monday.com and RingCentral. It worked fine with Zapier, but with Make.com I can't select the users phone numbers to send SMS messages. Only the super admin, primary user and fax number, but none of the user numbers. I get the following error:

RuntimeError

Error 403 MSG-304 Phone number doesn't belong to extension


The make.com support say it is an Admin permissions issue at RingCentral.

Any ideas?




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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Sam, please reach out to Tech Support about this issue. You may create a case at https://support.ringcentral.com/new-case.html.

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