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Call Waiting Time
Tags: hold times
Jul 11, 2022 at 1:52pm   •   2 replies  •  0 likes
Jim Gann

How do I reduce the time a caller waits after selecting the available options to actually reaching us?

1 Answer
answered on Jul 12, 2022 at 9:31am  

If your IVR Prompts are routing to Call Queues, you can check the KB Article below.
https://support.ringcentral.com/article/10518-call-queue-set-up-call-handling-member-availability-hold-times.html


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