Stephen Knorr avatar image
Stephen Knorr asked Becky-Community_Manager commented

Analytics for ContactCenter Agents and Phone Numbers

What options are there for capturing call performance and quality statistics for ContactCenter agents and phone numbers?

analytics and reportingcontact center
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

Hey, @Stephen Knorr To start, there are resources in the Knowledge Base that might bet you started.
Let us know if there is something specific that we can help with to address your needs.

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