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Ravi J avatar image
Ravi J asked ·

What are the different fax statuses within the call log?

Can someone say what are the fax sending status available on call log if there is a sending error? How long it takes to expire the message if sending is failed even after retry?

fax
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Anirban avatar image
Anirban answered ·

Following are the possible status in call logs:

Accepted, Connected, line Busy, Not Answered, No Answer, Hang Up, Stopped, Internal Error, No Credit, Restricted Number, Wrong Number, International Disabled, International Restricted, Bad Number, Info 411 Restricted, Customer 611 Restricted, No Digital Line, Failed Try Again, Max Call Limit, Too Many Calls, Calls Not Accepted, Number Not Allowed, Number Blocked, Number Disabled, Resource Error, Call Loop, Fax Not Received, Fax Partially Sent, Fax Not Sent, Fax Poor Line, Fax Prepare Error, Fax Save Error, Fax Send Error 

refer: https://developers.ringcentral.com/api-reference/Call-Log/readUserCallRecord

Carrier tries to deliver within 48 hours or so and then expires the message for showing delivery failed

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys