question

Vu Nguyen avatar image
Vu Nguyen asked Vu Nguyen commented

RingCentral Meetings Remote Control Has Double Input

Hi,

I am having difficulties with the "remote control" feature. When I grant access of my screen to another participant, I find that whatever they type in will be duplicated e.g. typing in "a" will output "aa", pressing backspace will delete twice, etc.

I have tried meeting with two different people, and was unable to resolve this issue or find anything about it.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Vu Nguyen, please submit a ticket for this issue so that our Tech Support team will isolate the issue. You may go to https://support.ringcentral.com/new-case.html.

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Vu Nguyen avatar image Vu Nguyen mary-community-moderator ♦♦ commented ·

Hi Mary,

Will do, thanks!

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