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Vitaliy Vorobyev avatar image
Vitaliy Vorobyev asked ·

How can I transfer a direct number and phones from one extension to another?

Hi all,

I need to transfer numbers and phones from one user to a new one. But I did not find a way to do this using the API.

I do not see the API for changing DirectNumbers, and when I try to move the phone to another extension, I get the error:

"Feature [Hot desk DL] is not available for current service plan."

Can this be done using the API?

apisoftphoneextension apiphone
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Phong Vu avatar image
Phong Vu answered ·

I am not aware of any public API to perform transferring phone number. You wrote "I do not see the API for changing DirectNumbers, and when I try to move the phone to another extension". What API did you try? If you are a RingCentral customer, you may want to send a request to devsupport@ringcentral.com for further support. We may have some internal API to do that.

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