Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Adding a User in Another Country to a US-based Account & Number

Tags: mvp

Jul 31, 2022 at 5:11pm • 1 replies • 0 likes

Russell Dombrow

Hi,

I have a US-based business. I'm onboarding a new Virtual Assistant who will be based in Mexico. He's using the phone & laptop based app. I want him to be able to call, text, and possibly fax people from my US-based telephone number. Can I add him as a US licensee or must I add him as a Mexico licensee? Thanks.

Russell

1 Answer

Mary-Community_Moderator answered on Aug 1, 2022 at 8:35am

Since he will be using a laptop and phone app, it doesn't matter where he is currently. You may add him a US license.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales