Frank E. Richmond III avatar image
Frank E. Richmond III asked

How can I route all calls to IVR Option 1 from 6:00 am until 8:00 am?

First time poster and novice script writer. Please forgive any protocol transgressions.

In our Nice inContact Contact Center, we are capturing calls to 30+ physician clinics and presenting IVR options to the callers. From the hours of 6:00 am to 8:00 am, we want to bypass those options and send the callers directly to option 1 of that IVR list . The script is built in Studio release version Including a screenshot but can add text of the script if needed. 1659710941863.png

call handlingcontact center
1659710941863.png (39.3 KiB)
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