First time poster and novice script writer. Please forgive any protocol transgressions.
In our Nice inContact Contact Center, we are capturing calls to 30+ physician clinics and presenting IVR options to the callers. From the hours of 6:00 am to 8:00 am, we want to bypass those options and send the callers directly to option 1 of that IVR list . The script is built in Studio release version 22.2.020.1494. Including a screenshot but can add text of the script if needed. 