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Ringing time is < 10 seconds for call center call queues

Tags: ringcentral app, call queues

Aug 7, 2022 at 11:25pm • 1 replies • 0 likes

Ken Yap

We have multiple call queues created (Simultaneous) for call center on RingCentral portal, which is still under the project phase and not yet in production.

We did a test to simulate the problem we have.

Tried calling few call center numbers, and informed call center agents not to pick up. The ringing time is only last for 10 sec then straight to the voicemail.

How do we set the ringing time to last for > 1 mins? please can you advise?

1 Answer

Mary-Community_Moderator answered on Aug 9, 2022 at 8:04am

Hi @Ken Yap, please adjust the Maximum caller waiting time in queue under Wait Settings.

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