Within Ringcentral MVP, is there a way to export via API or other method the call queue settings, for example Call queue details, pickup settings & members?

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Arsen Bababekov - Admin asked Aug 18, '22 Phong Vu commented Aug 23, '22

Within Ringcentral MVP, is there a way to export via API or other method the call queue settings, for example Call queue details, pickup settings & members?

call queues

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Answer 1 · 2022-08-19T01:42:58Z

Phong Vu answered Aug 19, '22 Phong Vu commented Aug 23, '22

Check out these call queue APIs:

List all call queue

Use the call queue id (group id) retrieved from the API above to read a call queue configs

Use the call queue id to read the call queue members

You can also update/change a call queue configs.

And here is the developer guide to get started

Hope this helps.

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Arsen Bababekov - Admin commented · Aug 22, 2022 at 10:27 PM

Hello Phong, unfortunately this does not help. the "Get Call Queue" API only gives me the following information. I have multiple queue's for which

"name"

"extension number"

"status"

I need a way to get all of the settings of a call queue.

Here are the settings I am looking to get via API

Call Queue Details

Direct Numbers

Greating & Hold Music

Call handling & Members

Pickup Setting & Members

etc...

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Phong Vu ♦♦ Arsen Bababekov - Admin commented · Aug 23, 2022 at 03:16 AM

For that, I think you can use the get extension API. Call queue is an extension of the department type. So you can also use the Get Extension List API to get all call queue extensions, then use the extension id to get details of each call queue.

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