question

Julie Raasch avatar image
Julie Raasch asked tak-it1 answered

Analog phone dialing and connecting to Ring Central phone

We are in the process of rolling out RingCentral phones to numerous locations in a primary care healthcare organization. The site with our pharmacy is still on the legacy analog phone system and our remote pharmacy location in another town is on RingCentral, this location is co-located with a medical and dental clinic that share a number. (the pharmacy has it's own phone number). Whenever the primary pharmacy location uses their analog phone to call the remote pharmacy number, the message alerts that the call cannot be completed as dialed. If the staff use their cell phones, the call goes through just fine to that remote pharmacy number. What is going on with this and how can I correct the configuration, settings, or something?

settingsphone numbers
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1 Answer

tak-it1 avatar image
tak-it1 answered

This is a problem with the analog phone carrier's LEC records. Basically, because it's an old analog phone service, it likely doesn't have a call path from the current provider to Ringcentral. This happens occasionally and you need to call the provider, inform them of the issue and they will update their PSTN switching records.

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