question

Travis Herl avatar image
Travis Herl asked mary-community-moderator commented

Caller ID Settings

I have the Yealink T42S and when the phone rings the caller ID slowly scrolls DURING HOUR CALLS - MAIN CALLS before it ever shows any ID information. It scrolls so slowly that the call goes to VM before you can even see who's calling. Is there a way to disable the call types so we can see the ID before they hang up?


caller id
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

If this call comes from the Call Queue, you may change it under Call Information displayed. In the Admin Portal, go to Phone System > Groups > Call Queues > Select the call queue extension > Call Handling & Members > Display Settings. Don't forget to click save after making changes.

2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Travis Herl avatar image Travis Herl commented ·

Awesome. Thanks!

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Travis Herl commented ·

You're welcome!

0 Likes 0 ·
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app