Does anyone know how to get an easily readable export of the chat history? The json file is incredibly confusing for anyone not in IT. Would love a pdf or something similar that shows the user names and messages vs assigning user ids.
Bumping this thread. I need to export a few chats and can't figure out how to make it readable or easily useable by my folks. I want it to be in normal text so we can search add the chat content to a knowledge folder that we can search for info. I also want to have the entire chat, not just 180 days, is that possible, especially for legal compliance?
Hello! This feature is currently not available. There's a similar feature request posted that you can vote on, but feel free to submit a new idea if you have more details.
Thanks! So, can you help me understand what the export feature would be used for? If I export chats (glip chats) is there any way for me to view the content? How do I convert it? Like if we needed to produce the chats for a legal case, how would I get them out? Is there a way to "read" the JSON files so I can see what the messages in chat said?
Here's a KB article for you to understand better on how it works.
https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html
Thanks! Yes, I read that article before trying to export. But when I export I get JSON files. Is there a recommended way for me to view these in a manner my users can actually read?
I will have to verify this. I'll get back to you once I have an answer.
Hmm, ok, I'll open a ticket. Thanks.
We had the same issue - where managers wanted to see various chats - and we got the same answers from RC.
We ended up using the add-on of RingClone.- quite easy to set up, and It takes all the json files - and I mean ALL - phone, text, glip, fax and presents it with an easy to use search panel.
We are also using it to archive to a encrypted and immutable Wasabi S3 storage bucket (for forensic purposes) so there's no loss of data after the RC BS 'we can't save anything over 6 months...' cutoff.
They can also load your indexes back for the six months. :) They're quite helpful.
Hope that helps.
Thanks for the recommendation, @Joe Cache! Glad to have you!
@Joe Cache thank you! I will check out this tool, I've not heard of it. On the 6 months... does that mean all my chats older than six months are lost to me -- I can't export them? Yikes. That's not fun for corporate records or compliance. Or does this tool grab it all? I've been tempted to copy/paste out of the chats, but that will be painful. I'm still a little confused by Ring exporting stuff to a format that RIng can't tell me how to read, but, that's another thread I guess.
Are there non-Ring partners that could go back further?
Thanks again. I just signed up and turned it on, but can't figure out how to get old glip chats out of it. Also seems tied to users vs our public group chats which is what I need to grab. Will contact them and see if it can do this!
Well, I have the official answer from Ring tech support on my ticket. Basically, they export into a format that isn't readable. He did say something about converting JSON to comma delimited as an option but no details, so i'll start googling. :-)
"Please be advised that we don't have any tool to check for the json files downloaded on the compliance exports request."
They replied to my request for the websites they mentioned...
This is an email update regarding the ticket, here are the two websites:
https://conversiontools.io/convert/json-to-csv
This is an extra mile for us to provide the website. Thank you.
They replied to my request for the websites they mentioned...
This is an email update regarding the ticket, here are the two websites:
https://conversiontools.io/convert/json-to-csv
This is an extra mile for us to provide the website. Thank you.
Responses from RC support staff like this one are *exactly* why we are no longer in need of their services. Premium pricing for subpar and, frankly, rude “support”.
Feature requests that never materialize. Lip service from support reps. Jacking up the cost per line just because they think they have an iron grip on you as a customer.
Bye!
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