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Shelby Tolliver avatar image
Shelby Tolliver asked Shelby Tolliver commented

Required Ring Central Service level for using Integrated Ring Central app

Hi. Checking in on what the latest requirement is for our mutual clients wanting to use our public RingCentral app - "ChronicCareIQ Call Activation and Reporting". What is the minimum service offering required ? Essentials, Standard, Premium, or Ultimate edition?

Thanks

ringcentral apprequirements
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Mike Stowe avatar image
Mike Stowe answered Shelby Tolliver commented

Hi Shelby,

Public apps using OAuth (eg those in the App Gallery with limited exceptions) are available to all tiers, meaning it would be available to Essentials, Standard, Premium, and Ultimate.

Hope this helps,

Mike

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Shelby Tolliver avatar image Shelby Tolliver commented ·

Mike. Our app is primarily focused on collecting call history (via webhooks) I see that the "Essentials" plan does not include the Analytics suite. Is this one of the "limited exceptions" you speak of?

Thanks

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Mike Stowe avatar image Mike Stowe ♦♦ Shelby Tolliver commented ·

Great question - looking at the permissions your app uses, all are available to Essentials customers (they can't use APIs themselves to build their own custom apps, but they can use a Public App that utilizes these APIs).

RingCentral Analytics builds on top of the basic history functionality (eg call log) to provide deeper insights to help businesses track calls (missed calls, time to answer, etc), gauge customer success, and ensure quality of service. This service also comes with its own Analytics API, which if used, would require the customer using your app to have this permission/ have Analytics for their account.

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Shelby Tolliver avatar image Shelby Tolliver Mike Stowe ♦♦ commented ·

Thanks Mike

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