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paulwl11154 avatar image
paulwl11154 asked Phong Vu answered

Clear Opt out selection for a number

We used to use HV-SMS to text prospective employees, but now we want to use it to text ONLY employees. However, a number of people who have opted out before now want to get these sms messages. How to I reinstate a number that I want to text? That is, clear their opt out?

If that can't be done, can I change the number that I'm sending from or will the opt out still apply?

high-volume sms
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1 Answer

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Phong Vu answered

An opted out number (person) needs to send START text message to the number they opted out earlier to continue receiving messages from that HV-SMS number.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys