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User Call Queue Availablity
Tags: call queues
Sep 16, 2022 at 7:50am   •   2 replies  •  0 likes
Andy Anderson

We have a larger RC environment with over 100 call queues. I am looking to be able to pull some type of report or see some info in the analytics portal that shows a reps total available time in call queues. We are trying to be able to monitor how long employees are available for calls during their workday.

2 Answers
answered on Aug 22, 2023 at 6:28am  

Hi, I am looking for the same thing and the Audit Trail is the only place where you can see in and out of the queue and can build some logic on time in/out from there.

answered on Sep 16, 2022 at 9:03am  

Hi Andy, there is no option to pull this report in our Analytics Portal. However, we have an App Partner that may have this feature. It is called RSI. Learn more about it at


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