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Calls restricted because Emergency Response location will not update Texas
Tags: requirements
Sep 16, 2022 at 8:06am   •   1 replies  •  1 likes
Max Maurer

Calls are being restricted until I update the Emergency response location but it will not update. All address info is correct. Unable to get support by phone or chat. My business at stand still. Totally unacceptable!

1 Answer
answered on Sep 16, 2022 at 9:11am  

I have the same issue and managed to find a solution to help some of my users.

First make sure they update their RC system to the most recent version.

Then after it is updated, I can do under their User profile in the Admin Portal and then manually type in a new address for their emergency address.

This seems to be working for me. Let me know if that makes since


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