Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Calls restricted because Emergency Response location will not update Texas

Tags: requirements

Sep 16, 2022 at 8:06am • 1 replies • 1 likes

Max Maurer

Calls are being restricted until I update the Emergency response location but it will not update. All address info is correct. Unable to get support by phone or chat. My business at stand still. Totally unacceptable!

1 Answer

Caleb Laminack answered on Sep 16, 2022 at 9:11am

I have the same issue and managed to find a solution to help some of my users.

First make sure they update their RC system to the most recent version.

Then after it is updated, I can do under their User profile in the Admin Portal and then manually type in a new address for their emergency address.

This seems to be working for me. Let me know if that makes since

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales