question

AIYA TS&CS FAX avatar image
AIYA TS&CS FAX asked Phong Vu commented

Sending a fax succeeded, but the fax cannot be received. Procedure

We sent the fax, and the messageStatus returned was Queued, but in fact the fax could not be received. We checked the number of sent messages in the Analytics, and the status was SUCCESS, but no record of sending was found in the Service Web Portal. We will attach the code with the records shown in Analytics

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fax
1663569360937.png (50.5 KiB)
1663569414000.png (38.8 KiB)
fax-code.png (124.0 KiB)
fax-log.png (14.6 KiB)
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Phong Vu avatar image
Phong Vu answered

The Analytics shows the API call status, NOT the message status. Your fax could failed for other reasons such as the recipient number is not a fax number etc. which is not related to the API call status.

To check your fax status, use the message id returned when you sent the fax and call get message using the message id to check the message status and other values.

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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

AIYA TS&CS FAX avatar image
AIYA TS&CS FAX answered Phong Vu commented

There is no problem with the number, we use your service, we send from 8889599986 to 8888556588.

Our return was successful. However, the user does not receive the fax related to the task


1 comment
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I can't help with the other end as why the receiver cannot get the fax. Try sending a fax to one of my test number +1(209) 252-0012

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

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  • On Windows: press "Ctrl + F2" keys