question

Noah Smits.x3367 avatar image
Noah Smits.x3367 asked mary-community-moderator commented

Recording of meeting has been processing for 3 days

I recorded a meeting on Friday, today is Monday and it is still "processing" when I go into my recordings list. Is there a way to retrieve this meeting? I don't see this issue on the Ringcentral forums, but I looked up this question on the Zoom forums and apparently some Zoom recordings are stuck in "processing" indefinitely but can be retrieved by contacting Zoom Support. It'd be nice if that was possible with RC as well.

meetingscall recording
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Our Tech Support Team can definitely check on it, too. You may submit a ticket at https://support.ringcentral.com/new-case.html.

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