News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Inner Office after hours
Tags: developer sandbox, user hours
Sep 21, 2022 at 7:05pm   •   1 replies  •  0 likes
Michael Gustine

Our business hours are 8AM to 5PM M-F. Staff usually arrive around 7:30AM to begin getting ready for the day. Our phone system is set to go to an off-site answering service “after Hours” but the staff needs to be able to communicate within the company prior to business opening. I have tried setting up a custom rule according to tech support but that is not working. Has anyone found a way to do this ?

Thank you

1 Answer
answered on Sep 22, 2022 at 11:30am  

I suspect you're on a Single-level IVR?

If so, and if you can, moving to a Multi-level can make it so that you can have one IVR for the open hours, and one for closed - allowing staff to dial the main company number and press the extension who they want to chat with.

BIG *** - changing from single to multi- will wipe out your IVR, so having everything written down/screen capped is paramount.

We're set with the flag that callers can dial at any time for an extension.

On the after hours IVR our message states that 'it is after hours and limited options are available...' then give them the options, including the answering service.

You could have it have a message about the company and hours, etc. make it about 15-20 seconds long and then send that to the service. (as well as any keypress besides your extensions)

That make sense?


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us