Multiple users at our company have noticed that when they are put on hold by certain callers, our internal hold music plays, instead of the client's hold music. Is this a configuration somewhere?
Multiple users at our company have noticed that when they are put on hold by certain callers, our internal hold music plays, instead of the client's hold music. Is this a configuration somewhere?
Hi @Ben Caplan, I have not heard of this kind of issue. Their provider may also be RingCentral. Please send us an email at Community.support@ringcentral.com so we can verify.
I've sent an email about this issue to that email address and will await a response from that team. Thanks.
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