question

Ben Caplan avatar image
Ben Caplan asked mary-community-moderator commented

Our hold music playing when we are put on hold

Multiple users at our company have noticed that when they are put on hold by certain callers, our internal hold music plays, instead of the client's hold music. Is this a configuration somewhere?

call handling
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Hi @Ben Caplan, I have not heard of this kind of issue. Their provider may also be RingCentral. Please send us an email at Community.support@ringcentral.com so we can verify.

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Ben Caplan avatar image Ben Caplan mary-community-moderator ♦♦ commented ·

I've sent an email about this issue to that email address and will await a response from that team. Thanks.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Ben Caplan commented ·

Hi Ben, we've received your email.

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