Is there a way to have call waiting on the desktop app so that if all agents are on a call, someone can put their current client on hold to pick it up?
The other thing is that you do not get to see the call in your missed calls as it was never routed to you (because you were on a call)
Hi Kevin, this feature is not yet available but is planned to be released soon, but we don't have a particular ETA yet. You may add your vote at https://ideas.ringcentral.com/ideas/ENTCOM-I-196.
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