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jim-reynolds avatar image
jim-reynolds asked ·

API to receive & interpret DTMF tones

We manage a field sales force. I'd like them to dial in at the end of the shift and press codes to indicate the tasks they have completed.  Each task code would be 3 digits followed by the hash key. A shift might have as many as 6 tasks completed. That would mean 24 key presses.

I'd like the API to convert the DTMF tones to ASCII  characters and send us the message content via any means (url, get/post, include in call log - it can be an email or text msg for all I care, just so long as we can interpret it) so we can  handle it all with software from there.  Is that feature available? If not, when will it become available?
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John Wang avatar image
John Wang answered ·
Hi Jim,

We don't have this capability right now. The only way to do it may be to use WebRTC and capture the the DTMF via a JS hook.

As for a general feature, this is something that we are looking at and have an interest in building but don't have a specific date to provide yet.

Thanks,
John
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Mathikumar C avatar image
Mathikumar C answered ·

Do have DTMF api now? Couldn't find it from RC api docs.

Could someone check and update?

Thanks

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Khadhar Koneti avatar image
Khadhar Koneti answered ·
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Anirban answered ·
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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