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Test User 14 VF avatar image
Test User 14 VF asked Test User 14 VF commented

After I send a fax the status is always 'Queued' even after delivery

Hi, I am sending a fax, retrieving the ID, and checking the status of the fax. Even after it has been submitted it returns 'Queued'. Anyone know what I might be doing wrong? Thanks

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Phong Vu answered Test User 14 VF commented

This is weird. And in the title you wrote 'even after delivery' while in the question you wrote 'even after it has been submitted'.

Is this in the production or sandbox environment? Is the fax status still in 'Queued' now?

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Test User 14 VF avatar image Test User 14 VF commented ·

Thanks, in this case it turns out it is a problem with response signals being sent after the fax arrives from RC.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys