question

Nancy Wilson avatar image
Nancy Wilson asked mary-community-moderator commented

No landline calls receiving

We are not receiving any calls made from a landline. Any idea why?


call handling
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Hi Nancy, what error message are the landline callers getting?

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Nancy Wilson avatar image Nancy Wilson commented ·

The message received from landline is something like "your call cannot be connected at this time"

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mary-community-moderator avatar image mary-community-moderator ♦♦ Nancy Wilson commented ·

Is this happening from multiple landline numbers?

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Nancy Wilson avatar image Nancy Wilson commented ·

yes, we have tested it with several people, both business landlines and private.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Nancy Wilson commented ·

Please submit a ticket to Tech Support so they can check the issue. You may go to https://support.ringcentral.com/new-case.html.

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