Sending Fax by Email - no attachment

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question

Holly Opio asked Nov 17, '22 Holly Opio commented Dec 20, '22

Sending Fax by Email - no attachment

We have an internal api that sends faxes directly from our database using php mailer. it sends both email and fax. for internal control purposes we need to continue to use this method rather than a new API just for faxes. It sends the fax / cover page, but does not send the pdf attachment.

PHP:

$fax = "111-222-3333";

$mail = new PHPMailer(true); // Passing `true` enables exceptions

$mail->SMTPOptions = array('ssl' => array('verify_peer' => false, 'verify_peer_name' => false));

$mail->CharSet = 'UTF-8';

$mail->Encoding = "base64";

try {

//Server settings

$mail->isSMTP(); // Set mailer to use SMTP

$mail->Host = 'localhost'; // Specify main and backup SMTP servers

$mail->SMTPSecure = 'tls'; // use TLS

$mail->Port = 587; // TCP port to connect to

$mail->setFrom($faxFrom);

$mail->addReplyTo($faxFrom);

$sFax2 = $fax . "@rcfax.com";

$mail->addAddress($sFax2); // Add a recipient

$mail->addAttachment($tmpfname . "_bcst.pdf", "Home Report"); // Add attachments

//Content

$sSubject = "BROADCAST " . $home->FacilityName . " - " . $client->getStrName() . " - REFID:" . $row->id; // . " - FLID:" . $fl->id;

$mail->Subject = $sSubject;

$mail->Body = " ";

$mail->isHTML(false);

$mail->send();

} catch (Exception $e) {

}

peter@middleware:~$ cat /mnt/BinaryData/2022/FL107248.txt

SERVER -> CLIENT: 220 api.ca***nt.com ESMTP Postfix (Ubuntu)

CLIENT -> SERVER: EHLO api.ca***nt.com

SERVER -> CLIENT: 250-api.ca***nt.com

250-PIPELINING

250-SIZE 50000000

250-VRFY

250-ETRN

250-STARTTLS

250-AUTH PLAIN LOGIN

250-AUTH=PLAIN LOGIN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250-DSN

250 SMTPUTF8

CLIENT -> SERVER: STARTTLS

SERVER -> CLIENT: 220 2.0.0 Ready to start TLS

CLIENT -> SERVER: EHLO api.ca***nt.com

SERVER -> CLIENT: 250-api.ca***nt.com

250-PIPELINING

250-SIZE 50000000

250-VRFY

250-ETRN

250-AUTH PLAIN LOGIN

250-AUTH=PLAIN LOGIN

250-ENHANCEDSTATUSCODES

250-8BITMIME

250-DSN

250 SMTPUTF8

CLIENT -> SERVER: MAIL FROM:<fax@ca***nt.com>

SERVER -> CLIENT: 250 2.1.0 Ok

CLIENT -> SERVER: RCPT TO:<888-812-6909@rcfax.com>

SERVER -> CLIENT: 250 2.1.5 Ok

CLIENT -> SERVER: DATA

SERVER -> CLIENT: 354 End data with <CR><LF>.<CR><LF>

CLIENT -> SERVER: Date: Fri, 21 Oct 2022 17:12:53 -0700

CLIENT -> SERVER: To: 888-812-6909@rcfax.com

CLIENT -> SERVER: From: fax@ca***nt.com

CLIENT -> SERVER: Reply-To: fax@ca***nt.com

CLIENT -> SERVER: Subject: BROADCAST Sanitized Subject - REFID:146230

CLIENT -> SERVER: Message-ID: <SNwrVIZ66yO9ff6ReAhARR2VGYT86DKoIdNAK9zh0@api.ca***nt.com>

CLIENT -> SERVER: X-Mailer: PHPMailer 6.0.3 (https://github.com/PHPMailer/PHPMailer)

CLIENT -> SERVER: MIME-Version: 1.0

CLIENT -> SERVER: Content-Type: multipart/mixed;

CLIENT -> SERVER: boundary="b1_SNwrVIZ66yO9ff6ReAhARR2VGYT86DKoIdNAK9zh0"

CLIENT -> SERVER:

CLIENT -> SERVER: This is a multi-part message in MIME format.

CLIENT -> SERVER: --b1_SNwrVIZ66yO9ff6ReAhARR2VGYT86DKoIdNAK9zh0

CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8

CLIENT -> SERVER: Content-Transfer-Encoding: base64

CLIENT -> SERVER:

CLIENT -> SERVER: IA==

CLIENT -> SERVER:

CLIENT -> SERVER: --b1_SNwrVIZ66yO9ff6ReAhARR2VGYT86DKoIdNAK9zh0

CLIENT -> SERVER: Content-Type: application/pdf; name="Home Report"

CLIENT -> SERVER: Content-Transfer-Encoding: base64

CLIENT -> SERVER: Content-ID: <Home Report>

CLIENT -> SERVER: Content-Disposition: attachment; filename="Home Report"

CLIENT -> SERVER:

CLIENT -> SERVER: JVBERi0xLjQKMSAwIG9iago8PAovVGl0bGUgKP7/AEIAcgBvAGEAZABjAGEAcwB0KQovQ3JlYXRv

CLIENT -> SERVER: ciAo/v8AdwBrAGgAdABtAGwAdABvAHAAZABmACAAMAAuADEAMgAuADQpCi9Qcm9kdWNlciAo/v8A

...

CLIENT -> SERVER: MDI1NTQ5IDAwMDAwIG4gCjAwMDAwMzQxODUgMDAwMDAgbiAKMDAwMDAzNDY0MyAwMDAwMCBuIAow

CLIENT -> SERVER: MDAwMDM0MTY0IDAwMDAwIG4gCnRyYWlsZXIKPDwKL1NpemUgMjcKL0luZm8gMSAwIFIKL1Jvb3Qg

CLIENT -> SERVER: MTIgMCBSCj4+CnN0YXJ0eHJlZgozNTcyMQolJUVPRgo=

CLIENT -> SERVER:

CLIENT -> SERVER: --b1_SNwrVIZ66yO9ff6ReAhARR2VGYT86DKoIdNAK9zh0--

CLIENT -> SERVER:

CLIENT -> SERVER: .

SERVER -> CLIENT: 250 2.0.0 Ok: queued as 04268A2017C

CLIENT -> SERVER: QUIT

SERVER -> CLIENT: 221 2.0.0 Bye

peter@middleware:~$

fax

5

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Nov 17, 2022 at 05:54 PM

Can you confirm that if this is your test call on the sandbox environment or on your production environment?

0 ·

Holly Opio commented · Nov 17, 2022 at 06:16 PM

production

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Holly Opio commented · Nov 24, 2022 at 03:37 PM

Can anyone help?
This shouldn't be a sandbox vs production issue, as I am just mimicking the sending of an email. just as I can fax by sending an email to FAX#@rcfax.com from my authorized email, I should be able to send using phpmailer. for some reason RC is not parsing the multipart email the same way that other services do, but I just need to know what RC wants in the email so that I build it correctly

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Phong Vu ♦♦ Holly Opio commented · Nov 24, 2022 at 05:24 PM

To be honest, I get dizzy when I look at your codes and traces. I don't see any thing related to RingCentral Fax API. I can just help you if you are using our official Fax API and here is the sample code how to send faxes using PHP language.

https://developers.ringcentral.com/guide/messaging/fax/sending-faxes#php

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Holly Opio Phong Vu ♦♦ commented · Nov 28, 2022 at 01:23 AM

as I mentioned at the beginning, I need to try and keep the 2 fax services as close as possible in how the fax is sent.

You can ignore the trace, I only added it to show the actual email transaction with the email server.

The php code is about as simple as it gets. It sets a few options, sets a TO: and FROM:, adds the PDF and sends it. PHPMailer is simply sending an email to fax#@rcfax.com, however when RC sends the fax it only sends the cover page. I suspect that it has something to do with how the multipart email is being parsed by RC as opposed to FF.

However here is a stripped down version of the Mailer code:

 $mail = new PHPMailer();
 try {
    $mail->setFrom("fax@ca********nt.com");
    $mail->addAddress("1112223333@rcfax.com");
    $mail->addAttachment("report.pdf", "Report"); 
    $mail->Subject = "Fax From Peter";
    $mail->Body = " ";
    $mail->send();
 } catch (Exception $e) { }

0 ·

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-12-20T18:13:08Z

Tyler Liu answered Dec 20, '22 Holly Opio commented Dec 20, '22

Change $mail->addAttachment("report.pdf", "Report");

to $mail->addAttachment("report.pdf", "report.pdf");

And try again.

Make sure you always specify the file extension .

PS. The solution was figured out by my colleague Kirill Tikhonov.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Holly Opio commented · Dec 20, 2022 at 07:44 PM

Thank you very much that resolved it. Our last solution didn't require the extension and allowed us to use a screen friendly name.

0 ·

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