question

Scorptec System Admin avatar image
Scorptec System Admin asked Becky-Community_Manager commented

Hot desking Physical phone not able to make and receive calls

We have a couple of desk phones that are configured as hot desk phones.

This phones now are unable to login or logout and unable to make or receive calls.

basic troubleshooting had already been done. e.g. power cycle, connect to a different LAN port. still the same.

there is a total of 5 phones having this issue.

phone
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

I see that you have a case open - it looks like Support is looking to hear back from you.
Please continue to work with them as they will better be able to assist. Feel free to reach out to the Community Team directly if we can further support you. Community.Support@RingCentral.com

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