question

Jonathan O'Neill avatar image
Jonathan O'Neill asked Brian Park answered

Viewing the time a user is logged in or out of Queues

Hello. Hard to complete my own research on this b/c I am finding quite a few dead ends (dead Salesforce URLs) in the RC Knowledge Base topics, very discouraging. Thanks RC!! :(

Does anyone know if it's possible to see the time (mins and secs) a user is logged into a Queue OR in the alternative not logged in? I think this is a feature of the Contact Center but we are not large enough to justify the cost of the Contact Center.

Thanks in advance! :)

call queuesanalytics and reporting
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1 Answer

Brian Park avatar image
Brian Park answered

The Audit Trail will show you this.

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