question

Michael Arndt avatar image
Michael Arndt asked mary-community-moderator commented

Courtesy notice from RingCentral Archiver - You Have Files Failed To Be Archived

I keep getting this message everyday.

"Courtesy notice from RingCentral Archiver - You Have Files Failed To Be Archived"

How do I prevent this from happening? It's been ongoing for about a month now. I've already reconnected my Drive. There's really no other settings I can see.

Seems like the Google Drive archiver tool is broken. How do I fix this?


ringcentral app
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Michael! You may try to uninstall/reinstall your RingCentral app to make sure that it is up to date.

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Michael Arndt avatar image Michael Arndt mary-community-moderator ♦♦ commented ·

Any update on this? When will this issue be fixed?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Michael Arndt commented ·

Hi @Michael Arndt. There is no reported known issue regarding this. I suggest that you submit a ticket to Tech Support so they can troubleshoot this with you.

https://support.ringcentral.com/new-case.html

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Michael Arndt avatar image Michael Arndt mary-community-moderator ♦♦ commented ·

This has nothing to do with the app.

This is the archiving feature of Ringcentral.

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Michael Arndt avatar image Michael Arndt commented ·

This has nothing to do with the app.

This is the archiving feature of Ringcentral.

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