question

Lizzy Mann asked Jan 30, '23 mary-community-moderator commented Jan 31, '23

Calls coming through afterhours

Hi!

If agents are still logged in calls are being received even though it is after the set hours of operations for the business.

My understanding is that inbound calls afterhours should hear the set afterhours message, and go to voicemail even if agents are still logged in and available.

Is there a way to make sure calls do not come through afterhours?

Thanks!

call queues

1 |3000

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mary-community-moderator ♦♦ commented · Jan 31 at 04:31 PM

Hi Lizzy, you're right! But you need to make sure that your IVR or Call queues after hours are correctly scheduled. You need to check the region too. You may submit a ticket to Tech Support so they can check this for you.

https://support.ringcentral.com/new-case.html

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