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Calls Agregation Data Endpoint not returning the right value in allCalls timer
Tags: analytics and reporting, rest api
Feb 6, 2023 at 9:44am   •   1 replies  •  0 likes
Martin Castellon

I'm making a call to the Calls Agregation Data Endpoint in the line of bussiness analytics API, I'm trying to get the total call time for each user with the all calls timer using "sum" aggregation type, but when I go to the RingCentral Analytics and Reporting in the Performance Report, I search all the calls a user made in a day and then request the same data with the aggregation data endpoint, but the value returned by the API is less than the total calls lenght shown in the Performance Report

1 Answer
answered on Feb 7, 2023 at 5:28pm  

You should open a support ticket and provide further details which should not be posted in public forum.


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