Susan Pieroni avatar image
Susan Pieroni asked

Multi-Level IVR Sequence

Due to each department having different hours our "Business Hours" are set to 24 hours. We utilize IVR's to manage call routing for business hours and after hours. I'm in the process of reworking a few of them and was wondering how is it determined what IVR takes precedence over another? Are there certain key aspects of each IVR that dictate this?

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