question

Frank Gao avatar image
Frank Gao asked Phong Vu commented

How to turn off High Volume SMS for a number?

We previously applied for HV SMS with two numbers, and now we want to turn off HV SMS in one of them(end with 3316) so that we can send normal SMS in the RingCentral app.

high-volume sms
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

Use the same form which you used to request for HV SMS provision.

16 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Frank Gao avatar image Frank Gao commented ·

Thanks, we have submitted a request for number 917672xxxx.

0 Likes 0 ·
Frank Gao avatar image Frank Gao commented ·

Now we log in to the RingCentral APP with this number and still can't send SMS, prompting "Text messaging is not enabled for this number. Your admin may need to register this number with TCR enable SMS, or take other actions."Do we need to re-register TCR to enable SMS for this number?

0 Likes 0 ·
Phong Vu avatar image Phong Vu ♦♦ Frank Gao commented ·

So it is the number ending with 3316? I think while they convert it back to standard SMS, they also disable the SMS feature. I can enable it and I just did that. Can you test and confirm.

For TCR, I don't know the right answer if you will need to re-register for TCR. But I guess that you won't need to do that. Let confirm on the number above first.

0 Likes 0 ·
Frank Gao avatar image Frank Gao Phong Vu ♦♦ commented ·

It's OK now,I have confirmed that it is now possible to send standard SMS, thank you!

0 Likes 0 ·
Show more comments

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys