question

Daniel Lepelstat avatar image
Daniel Lepelstat asked Phong Vu answered

Voice to Text during full RingCentral Call not just Voicemails

I have a client with vertigo and noise sensitivity they need phone calls to be transcribed into text live. Is there a way to do that or can we do it in the future?

phone
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

We don't support real time transcription for voice call. But we have API to stream the call audio to your app and you can use any 3rd party real time transcription service (e.g. IBM Watson) to transcribe the voice call.

I hope this this video tutorial and this blog would help you get started.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys