Once a customer opts into receiving texts, do we have to include an opt-out option & help option into every SINGLE text we send to that customer? If so, does RingCentral MVP have an SMS template so we can easily add our opt-out & help messages to every text we send, or are we responsible to add this info ourselves?
@Dion Hughes Normally, I would recommend using free tools for automating responses, available at https://workflow.labs.ringcentral.com/. Popular services like Beetexting and Textel are available for your convenience.
But if you are using a third party, I would maybe check with them?
These would be RingCentral texts only. I won't be using the 3rd party for these texts.
Okay - well, those tools may be worth looking into.
Let me know if I can help further.
So would we be responsible to have this info included in every single email then?
No, consent isn't required via SMS, but rather through the following methods:
For conversational messages:
Recipient sends you a message first
For informational messages (and conversational):
Verbally asking recipient if they would like to receive messages
Clicking a button on a mobile webpage
For promotional messages (and above):
Entering a telephone number through a website
Turning on SMS notifications via a website preferences panel
Responding to an ask, or asking to be sent SMS via email
Sending a message from the Consumer’s mobile device that contains an advertising keyword
Signing up at a point-of-sale (POS) or other Message Sender on-site location
Opting-in over the phone using interactive voice response (IVR) technology
Does this help?
Also, you can review the CTIA document linked HERE for official best practices.
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