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Alex Ross avatar image
Alex Ross asked Phong Vu commented

A way to check who handled a Voicemail in a call group

If I have a call group voicemail that multiple users within the group check each day, is there a way to see what user handled what call and the outcome? i.e. there were 10 voicemails in group x1000, user x100 forwarded 5 and user x200 deleted 5?

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Phong Vu avatar image Phong Vu ♦♦ commented ·

I cannot really link your question title to the question details in the body. You first ask who handled a voicemail in a call group, is this a ring group or a call queue? How do your missed call and voicemail handling was set?

Can you also explain your examples: " there were 10 voicemails in group x1000, user x100 forwarded 5 and user x200 deleted 5?", what is the group "x1000", user "x100", user "x200?. And "deleted 5", delete what?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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Tip: switch to the "sandbox mode" before logging in the app:

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  • On Windows: press "Ctrl + F2" keys