Mariana Kaplun avatar image
Mariana Kaplun asked

Promise keeper / commitments details ?

I notice that we only have a report to show us a breakdown of committments or promised call backs made by agents, if they broke them, or completed them. However, how can I find out what was in that committment and see the notes.

It would be much more useful for me to know the reason of the call back than just a date of a call back that was missed.

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