I have no
Enhanced Business SMS > 10DLC Registration
under phone system. How do I go forward and set up my brand? RingCentral's support is the WORST ever! No response and no help at all.
No Enhanced Business SMS > 10DLC Registration Option under Phone System
@Vernon Ellicott Did you originally submit a PDF version of the TCR registration?
The instructions say go to my admin portal and then click on Phone system, then click on Enhanced Business SMS > 10DLC Registration. There is no Enhanced Business SMS > 10DLC Registration option to click on. Can't get past that stage. I don't know how nor are there instructions on how to submit it in pdf format.
I too have this problem. I've been registered for a year or so when it started. I have had the company activated but constantly have issues. Currently half of my texting staff do not have texting ability and the other half do. I have been talking to them since November of last year. The one piece of data I've got is they have had an issue with SMS for months.
They had a webinar last week about 10dlc that was very useful. On that webinar they said to call if you don't see it. They setup a separate 855 support number that's at the bottom of this page https://support.ringcentral.com/sms-registration
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