Good Morning, @Jessica-Community_Moderator and @Becky-Community_Manager,
Hope all is well. We have been trying to complete our TCR registration for over 2 months (since January 9th, 2023) and no one at RingCentral seems to be able to help. We have time and date-stamped screenshots (only attaching the final one here) of the successful submission through the RingCentral portal and email trails showing the multiple times we have also submitted it via email in PDF to different parties at RingCentral -- all of which we can forward. We keep getting transferred to the TCR department and they offer no information. All they do is say that they understand and will escalate it. Now they are asking us to resubmit the form with no guarantee that it will be received this time or how long it will take to process/approve it or if we will meet the deadlines set by RingCentral or if there will be fees involved for re-submission though the delay is through no fault of our own. It is absolutely disheartening that something so simple should prove to be this difficult. We followed the instructions, we submitted the documents in a timely fashion, we have followed up repeatedly. When will RingCentral solve this? This is not a simple matter of backlog; something in this process is irrevocably broken. Hopefully, you can help us get this resolved. Any efforts on our behalf would be greatly appreciated.
Thanks in advance.
Best,
Raven
