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Home » Users
Preferred communications ticket
Tags: web case
Mar 23, 2023 at 7:33am   •   0 replies  •  0 likes
Mike Dickson

If I choose email only, are no updates going to be posted in the actual ticket on the support page?

I get updates in the ticket that state an email was sent to my address. I would rather have all updates included in the ticket. This way I don't have to sift through emails that pertain to older or other open tickets. I can look at the ticket I'm concerned about and communicate that way.

I've had a case open for over 4 weeks now. The ticket was closed once because of lack of communication on my part. I accept that, however; I'm looking at the ticket for updates. Also the first ticket that was closed was updated by 3 different techs from RC. How do I track which is current when 3 different techs are communicating.

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