Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

To and From is different in Legs segment in json response

Tags: call logs

Apr 27, 2023 at 1:18pm • 1 replies • 0 likes

San Ga

Hi,

When looking at the detailed view, i see that under the legs segment, the To and From segment are contradicting. The name associated with the numbers is different for the same id data pull. Maybe I am not understanding this, but why are the datapoint different. Is there a document/link you can share that explains the detailed view.

And in the legs segment , (1) the number in the from and to are different and (2), the number starting with 347 is associated with individual starting with name EV , but on the above screenshot, the same number is associated with individual starting with name MAG

Can you help clear this confusion please ?

1 Answer

Phong Vu answered on Apr 27, 2023 at 4:19pm

See the direction "Inbound" vs. "Outbound". Call legs can be very complicated and vary from different types of calls.

This may give you some help to understand the data.

https://docs.google.com/document/d/1jd1B4E5gC_5Vepm1wRo5MjvdyN7ll1zRbB9AFToz1Q4/edit#heading=h.esmdkrf9cba6

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales