question

Dan Giese avatar image
Dan Giese asked mary-community-moderator commented

No outbound audio for calls half of the time on Win RingCentral

RingCentral; Desktop: 23.1.22.6903 Windows (x64) 2023-03-23 01:14:47


Within the past 3 weeks or so, half of the time when I go to make calls, I will get no outbound audio. I know I am connected to the call because I see the connected time going up. If I disconnect and try to call again, it will then work where you hear the initial 'click' and the ring tone.


This never used to be an issue. I have tried uninstalling and reinstalling the program to no effect. My co-worker is also experiencing this same time which started around the same time. We confirmed it's not the headset because he brought in a different one and still had the same issue. He uses the RingCentral App instead.


Obviously having to redo phone calls 50% of the time is not viable, so I'm hoping some assistance can be provided

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Dan Giese, thanks for submitting a Support Ticket. Someone will reach out to you within 24-48 hours.

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