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How can I find out length of park from detailed call log

Tags: call logs

Jun 16, 2023 at 2:58pm • 2 replies • 0 likes

Steve Kim

I was trying to find out the length of park from detailed call log.

I found three calls that were parked and the length of the park via the analytics page.

I tried the same using the detailed call log but the info doesn't seem to exist.

Can you help me find out please?

2 Answers

Steve Kim answered on Jun 19, 2023 at 3:43pm

It seems like the telephony session event notification is a subscription/notification system, which means I need to be listening to the notification at all times and cannot access history. Am I correct?

Phong Vu on Jun 19, 2023 at 9:29pm • 0 likes

Yes. You can read this article to learn how to build one.

Phong Vu answered on Jun 19, 2023 at 7:11am

Call log data does not include such detailed data. If you need the data per parked call, you must implement your app listening to telephony session events and calculate the data using the raw data.

Read this article to get familiar with the telephony session events notification.

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